Website Design & Hosting

Website Pricing Built for Real Small Businesses

Choose a managed website plan where we handle hosting, maintenance, updates, and support — or choose a one-time website build that you own and maintain yourself.

Surette Data Systems builds modern websites, local business systems, and AI-powered workflows for small businesses that want professional technology without hiring an internal technical team.

Schedule a Free Consultation Start With a $0 Upfront Website Compare Website Options

Two Ways to Build Your Website

Pick the Path That Fits How You Want to Run Things

Both paths end with a professional, mobile-friendly website. The difference is who takes care of it afterward — and how you pay for it.

Website Build Included

Option 1: Managed Website Plans

Best for businesses that want a professional website without paying a large upfront build fee. You pay a monthly price, and we take care of the website for you.

With a managed plan, Surette Data Systems:

Designs and builds the website
Hosts the website
Maintains the website
Provides backups and basic monitoring
Handles a defined amount of minor updates each month
Provides ongoing support
Manages included forms and integrations
Helps keep the website operating properly

Managed plans require an initial 12-month agreement unless a written proposal states otherwise. You may pay monthly or prepay annually at a discount.

See Managed Plans

Pay Once · You Own It

Option 2: One-Time Website Builds

Best for businesses that want to pay for the website upfront, own the completed website, and manage it themselves after launch.

With a one-time build, Surette Data Systems:

Plans and designs the website
Builds and tests it
Launches it
Provides account access and a basic handoff
Provides a limited post-launch bug-fix period

After handoff, you take over these responsibilities

Hosting
Renewals
Backups
Security
Platform updates
Content changes
Forms and integrations
Future troubleshooting

Prefer not to handle all that? One-time customers may add a Surette Data Systems hosting and care plan at any time.

See One-Time Builds

Not sure which path fits? That's exactly what the free consultation is for — no tech knowledge needed. You can also see how the whole process works, from first call to launch.

New to all of this? Plain-English meanings of the words on this page

Website hosting — the service that keeps your website running on the internet, a bit like renting the space it lives in. If hosting stops, the website goes offline.

Domain name — your website's address, like YourBusiness.com. It's registered for a yearly fee, and it should be registered in your name — not your web company's.

SSL — the little padlock next to the address in a web browser. It scrambles information traveling between your visitors and your website so others can't read it.

Form and lead — a form is the "send us a message" box on a website. Each message a visitor sends is called a lead, and it's delivered to your email.

Backups — saved copies of your website, so it can be restored if something goes wrong.

SEO — setting the website up so search engines like Google can find and understand it. Good setup helps, but nobody can promise a #1 ranking — be wary of anyone who does.

Want to skip ahead? Jump to a specific part of the pricing:

Managed Plans One-Time Builds Hosting & Care Plans Updates & Support How It Works Ownership & Handoff Add-Ons FAQ

Website Build Included

$0 Upfront Starter Website

A simple professional website for businesses that need to establish an online presence — without paying a separate upfront design and development fee.

$0 separate build fee

$125/month, starting at

12-month initial agreement · $1,500 total when paid monthly for the first year · or $1,250 prepaid annually (save $250)

Straight talk: is it free? No — and we won't pretend it is. There is no separate upfront website-build fee. The website build is included as part of a 12-month managed hosting, care, and support agreement.

Schedule a Free Consultation Compare All Plans

What you get:

1–3 simple pages, mobile-friendly design
Contact info section with click-to-call and click-to-email
Google Maps or location link and social media links
Basic page titles, descriptions, and speed optimization
Hosting, SSL security, and regular backups where supported
Basic uptime monitoring and standard support
Up to 30 minutes of minor updates every month
1 consolidated revision round before launch

1–3 pages ~1–2 week build 30 min updates/mo Hosting included

Best for new businesses and a simple online presence. Website forms aren't included at this tier — visitors reach you by phone, email, directions, or your social profiles. Full details are in the plan card below.

Managed Website Plans

Compare Managed Plans

Every managed plan includes the website build, hosting, maintenance, backups, monitoring, support, and a monthly update allowance. All plans start with a 12-month agreement, and you can pay monthly or prepay annually at a discount.

	$0 Upfront Starter	$0 Upfront Mini	$0 Upfront Lead Capture Most Popular	Managed Local Business	Managed Growth
Website build fee	$0	$0	$0	Included (standard scope)	Included (standard scope)
Monthly price	Starting at $125/mo	Starting at $185/mo	Starting at $250/mo	Starting at $375–$500/mo	Starting at $750/mo
First-year total (monthly)	$1,500	$2,220	$3,000	$4,500–$6,000	$9,000
Annual prepaid price	$1,250	$1,850	$2,500	Starting at $3,750, subject to scope	Starting at $7,500
Annual savings	$250	$370	$500	Varies by scope	$1,500 at the base rate
Website size	1–3 simple pages	Up to 5 pages	Up to 5 pages	5–8 custom pages	~10–15 pages
Forms	Not included	Not included	Contact form + quote form when appropriate	Lead capture included	Contact, quote & intake forms
Scheduling	Not included	Link to your existing booking page allowed	Available as an add-on	Basic scheduling included when applicable	Included when applicable
Local SEO setup	—	—	Basic analytics + conversion tracking	Included	Local SEO structure + ongoing performance review
Monthly update time	Up to 30 minutes	Up to 45 minutes	Up to 1 hour	Up to 1.5 hours	Up to 3 hours
Initial revision rounds	1	1	2	2	2–3 depending on scope
Estimated timeline*	~1–2 weeks	~2–3 weeks	~2–4 weeks	~3–6 weeks	~5–8 weeks
Best for	New businesses and a simple online presence	Businesses that want several basic pages	Businesses that want website inquiries and quote requests	Established local businesses that need a more complete website	Businesses focused on search visibility, leads, appointments, and continued improvement

*Timelines are estimates measured from when all required content and access are received.

A Quick Word About Pricing

Prices shown are starting prices. Final pricing depends on the number of pages, content readiness, design requirements, integrations, forms, scheduling needs, e-commerce requirements, migrations, custom functionality, and third-party tools.

Third-party costs that may be billed separately

Domain registration and renewal
Business email hosting
Premium plugins
Premium themes
Paid fonts
Stock photography
Scheduling platforms

CRM platforms
SMS or messaging fees
E-commerce platform fees
Payment-processing fees
Shopify or WooCommerce apps
AI usage fees
External software subscriptions

The final project scope, pricing, timeline, ownership terms, and support terms are governed by the signed service agreement or project proposal.

Plan Details

Managed Plans, In Plain Language

The essentials are right on each card. Open the expandable sections for the full picture — including exactly what's not included, so there are no surprises.

$0 Upfront Starter Website

Website Build Included

$0 separate build fee · Starting at $125/month for 12 months · $1,500 total when paid monthly for the initial term · or $1,250 prepaid annually

A simple professional website for businesses that need to establish an online presence without paying a separate upfront design and development fee.

1–3 simple pages 30 min updates/mo 1 revision round ~1–2 weeks

Everything included

1–3 simple pages
Mobile-friendly design
Home page
Optional About page
Optional Services or Portfolio page
Contact-information section
Click-to-call button
Click-to-email button
Google Maps or location link when applicable
Social media links

Basic page titles and descriptions
Basic mobile and speed optimization
Hosting
SSL security
Regular backups where supported
Basic uptime monitoring
Standard support
Up to 30 minutes of minor updates per month
1 consolidated revision round before launch

How customers contact you (no forms at this tier)

This tier does not include website forms. Visitors can still:

Call the business
Click an email link
View the location and get directions
Visit social profiles
Use an external contact method you supply

Your monthly update allowance: up to 30 minutes

Includes up to 30 minutes of minor website updates per month. Examples:

Updating business hours
Changing a phone number
Replacing one or two images
Editing a short text section
Adding a testimonial
Updating a link

Update time is measured by time spent, not by the number of messages or requests. Unused time does not roll over.

Not included in this plan

Contact forms
Quote-request forms
Intake forms
Appointment scheduling
Booking systems
E-commerce
Blog setup
Ongoing content writing

Advanced SEO campaigns
New pages beyond the plan limit
New website sections
Major redesigns
Custom software
Automations
CRM integrations
Major copywriting

Who provides the words and photos?

You provide usable business information, service details, contact information, and available photos. Light editing and formatting are included.

Full copywriting, extensive rewriting, professional photography, paid stock photography, and custom graphics are separate services.

$0 Upfront Mini Website

Website Build Included

$0 separate build fee · Starting at $185/month for 12 months · $2,220 total when paid monthly for the initial term · or $1,850 prepaid annually

A more complete managed website for businesses that want multiple pages while avoiding a separate upfront build fee.

Up to 5 pages 45 min updates/mo 1 revision round ~2–3 weeks

Everything included

Everything in the Starter plan, plus:

Up to 5 pages: Home, About, Services, Portfolio or Gallery, and Contact Information
Expanded room for service descriptions
Testimonials and portfolio content
Optional Book Now button linking to an existing external scheduling page
Up to 45 minutes of minor updates per month
1 consolidated revision round before launch

Your monthly update allowance: up to 45 minutes

Includes up to 45 minutes of minor website updates per month. Examples:

Several short text edits
Portfolio image replacements
Service-description updates
Testimonial additions
Link or button updates
Business-information changes

Unused time does not roll over.

How scheduling works on this plan

The plan may include a button linking to an existing customer-owned scheduling page, such as:

Calendly
Square Appointments
Google Calendar appointment scheduling
Acuity
Another supported booking service

This plan does not include configuring or embedding the scheduling platform itself.

Not included in this plan

Contact forms
Quote-request forms
Intake forms
Scheduling-platform setup
Calendar configuration
Embedded booking systems
E-commerce

Blog setup
Advanced SEO
Custom software
New pages beyond the included limit
Major redesigns
Major copywriting
Advanced integrations

$0 Upfront Lead Capture Website

Managed Local Business Website

Build Included · Standard Scope

Starting at $375–$500/month · 12-month initial agreement · Annual prepaid pricing starting at $3,750 · Final price depends on scope

A complete managed website for established businesses that need stronger structure, better presentation, lead capture, local SEO setup, and optional basic appointment scheduling.

5–8 custom pages Lead capture included Local SEO setup 1.5 hr updates/mo 2 revision rounds ~3–6 weeks

Everything included

5–8 custom pages
Mobile-first design
Custom homepage
About page
Service pages
Contact page
Contact form + quote-request form when applicable
Spam protection
Email lead notifications
Multiple notification recipients when needed
Customer confirmation email when appropriate
Basic appointment scheduling when central to the business
Basic copy and content assistance

Local SEO setup
Google Business Profile guidance
Testimonials or reviews section
Analytics setup
Conversion tracking
Speed optimization
Hosting, SSL, backups, and monitoring
Ongoing care
Up to 1.5 hours of minor updates per month
2 consolidated revision rounds before launch

What "basic scheduling" covers

When appointment scheduling is included, it generally covers:

One supported scheduling platform
One primary calendar
A Book Now button or embedded scheduler
Basic appointment-type configuration
Basic availability connection
Basic confirmation-email configuration
Up to approximately three standard appointment types when supported

Advanced scheduling is quoted separately, and includes: multiple staff members, multiple locations, complex resource allocation, memberships, classes, deposits, complex intake logic, custom reminder workflows, multi-calendar routing, and industry-specific booking systems.

Your monthly update allowance: up to 1.5 hours

Includes up to 1.5 hours of minor website updates per month. Examples:

Service text changes
Image replacements
Testimonial additions
Minor layout adjustments
Contact-information changes
Basic form testing
Basic scheduling-system testing

Unused time does not roll over.

Not included in this plan

Major redesigns
Pages beyond the agreed scope
Advanced booking workflows
Multi-provider scheduling unless quoted
E-commerce unless quoted

Full ongoing SEO campaign
Large-scale copywriting
Complex CRM implementation
Custom software
Advanced automation

If a project requires extensive content migration, custom integrations, specialized design, or functionality outside the standard scope, an additional setup fee may apply.

Managed Growth Website

Build Included · Standard Scope

Starting at $750/month · 12-month initial agreement · $9,000 initial-term total when paid monthly at the base rate · Annual prepaid pricing starting at $7,500 (save $1,500 at the base rate)

A managed website and growth foundation for businesses that want stronger search structure, better lead generation, appointment flow, analytics, and continued website improvement.

~10–15 pages Lead capture included Local SEO foundation 3 hr updates/mo 2–3 revision rounds ~5–8 weeks

Everything included

Approximately 10–15 pages
Advanced service-page structure
Service-area or location-page structure
Contact forms
Quote-request forms
Intake forms when applicable
Appointment scheduling when applicable
Landing-page structure

Local SEO foundation
Basic content strategy
Analytics and conversion tracking
Lead-source tracking
Google Business Profile support
Monthly performance review
Hosting and maintenance
Up to 3 hours of updates and improvements per month + 2–3 revision rounds before launch depending on scope

Advanced lead handling may include

Delivery to multiple recipients
Customer confirmation emails
Google Sheets or Airtable lead logging
Basic CRM connection
Service-based routing
Location-based routing
SMS or internal alerts when separately approved
Monthly lead-flow review

Your monthly update allowance: up to 3 hours

Includes up to 3 hours of website updates and improvements per month. This may include:

Content updates
Page refinements
Service-area changes
Form adjustments
Scheduler testing
Minor conversion improvements
Minor SEO refinements
Lead-flow adjustments

Unused time does not roll over unless the written agreement specifically allows it.

Not included unless specifically scoped

Unlimited new pages
Complete redesigns
Full-service ongoing SEO campaign
Unlimited article writing
Paid advertising management

Complex CRM deployment
Custom software
E-commerce
Large automation systems
Unlimited graphic design

Custom setup fees may apply for large migrations, complex CRM connections, advanced automations, custom software, or specialized integrations.

How Managed Plan Billing Works

Monthly plans

The first monthly payment is due before work begins
Automatic recurring billing may be required
The initial agreement lasts 12 months
Monthly payments are generally nonrefundable after the billing period begins

Prepaid annual plans

The annual amount is due before work begins
Annual pricing reflects a discount compared with monthly billing
Annual payments are generally nonrefundable after website work begins, except where required by law or agreed in writing

What if a payment fails or runs late?

Life happens — here's how we handle it:

A short grace period of approximately 7 calendar days may be provided
We may pause support or website work while an invoice remains unpaid
Managed hosting or website service may be suspended if payment remains unresolved after approximately 10 calendar days
You remain responsible for amounts due under the service agreement
Handoff or transfer is not required while the account has an outstanding balance
Restoration or reactivation work may incur an additional fee

If you're having a rough month, reach out early — we'd rather work something out than suspend a site.

Schedule a Free Consultation Talk Through My Options

No Surprises

What Happens After the First 12 Months?

This is the question everyone should ask before signing a managed plan — so here's the answer, in plain language.

You Own the Website

For a $0 upfront managed website, the website is built as part of a 12-month managed service agreement. After you complete the initial 12-month term, pay all required amounts, and have no outstanding balance — you own the completed website content and website design created specifically for your business.

Ownership does not mean that future hosting, updates, maintenance, technical support, or paid tools become free. Those continue only with an active plan or separate payment.

After the initial term, you can go three ways:

1. Continue With Us

Stay on the same managed plan at the then-current plan price. Hosting, updates, care, backups, monitoring, and support continue while the plan remains active.

2. Move to a Care Plan

Move to a lower or higher post-term care plan depending on the level of service you need going forward.

3. Request a Handoff

Request the available website files, content export, credentials, or account transfer needed to manage the site elsewhere. A standard handoff is included once the agreement is completed and the account is paid in full.

Renewal structure

After the initial monthly 12-month term, the managed plan automatically continues month to month unless you cancel with at least 30 days' notice.

Annual prepaid plans renew annually unless you change plans or give notice at least 30 days before renewal.

Pricing may continue at the current plan rate or a new published rate after reasonable advance notice.

Canceling after 12 months

You may cancel after the initial term by providing at least 30 days' notice. The account must be paid through the cancellation date. You may then request a handoff or transfer.

What about migration help?

A standard handoff is included after the agreement is completed and the account is paid in full. Active migration work — platform conversion, configuration on another provider, troubleshooting with a new host, or rebuilding features on a different platform — may be billed separately. Migration assistance starts at $250 or is billed at the applicable hourly rate, depending on complexity.

What if I cancel early?

If you cancel before completing the initial 12-month agreement:

The remaining balance of the initial agreement may become due
The website is not eligible for handoff until the required balance is paid
Hosting and service may end according to the service agreement

One-Time Website Builds

Pay Once. Own It. Manage It Yourself.

This is the second path from the top of the page: instead of a monthly plan, you pay for the build once and own it from day one. One-time builds are quoted as "starting at" prices — final pricing depends on scope. Every package includes launch support, a basic handoff, and a post-launch bug-fix period. Monthly updates aren't included, but you can add a hosting and care plan at any time.

Package	Starting price	Pages	Forms	Scheduling	Revision rounds	Timeline*	Bug-fix period
Starter Website	$1,495	1–3	Not included	Not included	1	~1–2 weeks	7 days
Mini Website	$2,495	Up to 5	Not included	Existing booking link allowed	1	~2–3 weeks	7 days
Lead Capture Website	$3,500	Up to 5	Included + email notifications	Available as an add-on	2	~2–4 weeks	14 days
Local Business Website	$4,500	5–8	Lead capture included	Basic, when applicable	2	~3–6 weeks	14 days
Growth Website	$6,500	~10–15	Lead capture included	Included when applicable	2–3	~5–8 weeks	14–30 days
Premium Brand Website	$8,500	Scope based, commonly 8–15	Lead-capture forms	When applicable	2–3	~6–10 weeks	30 days
Online Store	$4,500	Initial catalog up to 20 products	Platform-based	Platform-based	2	~4–8 weeks	14–30 days
Custom Software & AI Systems	$10,000 · $95–$150/hr when applicable	Custom scope	Custom	Custom booking workflows available	Per proposal	Custom	Per proposal

*Timelines are estimates measured from when all required content and access are received. Monthly updates are not included in any one-time package.

Larger online stores commonly run $7,500–$15,000 or more. Custom software maintenance is not included unless purchased.

Package Details

One-Time Build Packages

Starter Website

Starting at $1,495 · 1 revision round · 7-day bug-fix period

Includes

1–3 simple pages, mobile-friendly design
Home page, optional About page, optional Services or Portfolio page
Contact-information section
Click-to-call and click-to-email
Location link and social links
Basic page titles and descriptions
Basic launch support and basic handoff

Does not include

Contact or intake forms
Scheduling
E-commerce
Advanced SEO
Ongoing hosting or maintenance
Monthly changes
Custom software

Mini Website

Starting at $2,495 · 1 revision round · 7-day bug-fix period

Includes

Up to 5 pages, mobile-friendly design
Home, About, Services, Portfolio or Gallery, Contact Information
Basic SEO setup
Existing external booking link when supplied
Basic handoff

Does not include

Contact forms
Embedded scheduler or calendar setup
Booking workflow
E-commerce
Ongoing maintenance or monthly changes

Lead Capture Website

Starting at $3,500 · 2 revision rounds · 14-day bug-fix period

Includes

Up to 5 pages
Contact form + quote-request form when applicable
Spam protection and form delivery testing
Email notifications, multiple recipients when needed
Optional customer confirmation email
Basic analytics and conversion tracking
Basic SEO setup and basic handoff

Scheduling is available as an add-on.

Local Business Website

Starting at $4,500 · 2 revision rounds · 14-day bug-fix period

Includes

5–8 pages with custom homepage, About, service pages, and contact page
Contact or quote forms with email lead notifications
Basic scheduling when applicable
Basic local SEO setup
Analytics and conversion tracking
Testimonials and basic copy assistance
Speed optimization, mobile-first design
Website handoff

Growth Website

Starting at $6,500 · 2–3 revision rounds · 14–30 day bug-fix period

Includes

Approximately 10–15 pages with advanced service-page structure
Service-area or location pages
Stronger copy and content support
Contact, quote-request, and intake forms when applicable
Scheduling when applicable
Landing-page structure
Local SEO setup and schema markup
Analytics and conversion tracking
Blog or resource structure, FAQs, testimonials
Speed optimization and website handoff

Advanced CRM connections, SMS alerts, and automations may require additional fees.

Premium Brand Website

Starting at $8,500 · 2–3 revision rounds · 30-day bug-fix period

Includes

Custom visual direction and premium homepage design
Brand-message refinement and stronger sales copy
Advanced service pages, case studies or portfolio pages
Custom visual assets where scoped
Lead-capture forms and scheduling when applicable
Basic booking or CRM connection when included in the proposal
Local SEO setup, analytics, conversion tracking
Launch support and website handoff

Online Store

Starting at $4,500 · 2 revision rounds · 14–30 day bug-fix period · Larger stores commonly $7,500–$15,000+

Includes

Shopify, WooCommerce, or another approved platform
Homepage, shop page, and product-page template
Up to 20 products entered
Payment setup, basic shipping and tax configuration using the selected platform
Policy-page structure
Mobile-friendly design and basic product SEO
Analytics, launch support, and handoff

What you're responsible for

Product information, images, and prices
Inventory accuracy
Shipping policies and tax obligations
Refund policies and legal compliance
Payment-processing fees and platform subscriptions

Surette Data Systems does not provide legal, tax, accounting, or payment-processing advice.

Custom Software & AI Automation

Starting at $10,000 · $95–$150 per hour when applicable · Custom scope, milestones, support, and timeline

Example projects

Dashboards and reporting systems
Customer and vendor portals
Inventory systems
Booking systems and listing tools
AI-assisted administration
Workflow automation
Internal business tools

Ongoing support

Support, monitoring, updates, and maintenance require a separate support retainer, a maintenance agreement, or hourly billing. Optional custom-software support retainers start around $500 per month and increase based on system complexity.

How One-Time Projects Are Paid

PROJECTS BELOW $5,000

50% deposit to begin
50% due before launch or final handoff

PROJECTS OF $5,000 OR MORE

40% deposit to begin
30% due at design or milestone approval
30% due before launch or final handoff

CUSTOM SOFTWARE

Milestone-based pricing defined in the proposal

The final website, production credentials, source materials, and handoff are released once the account is paid in full. Deposits and completed milestone payments are generally nonrefundable after the related work begins, except where required by law or agreed in writing.

What Counts as a Post-Launch Bug Fix?

A bug fix means correcting something included in the agreed project scope that is not functioning as intended.

Covered examples

A broken included link
An included form that does not submit correctly
A display issue caused by the delivered implementation
A configuration error in an included feature

Not considered bug fixes

New features, pages, or content
New integrations
Design preference changes
Changes in business strategy
Third-party outages
Changes caused by the customer or another developer
Platform changes after launch
Browser or device behavior outside reasonable support

Monthly Hosting & Care Plans

Keep Your Website Healthy After Launch

Hosting and care are already included in every managed website plan — managed customers never pay for a separate care plan on top of their managed price. These plans exist for one-time build customers who want ongoing help after launch, and for managed customers choosing their level of service after the first 12 months.

After the first 12 months, a managed customer may continue their existing plan or move to whichever care plan fits.

Basic Hosting

$65/mo, starting at

Optional annual prepaid: $650 · Content-update time: none

Includes

Website hosting
SSL
Regular backups where supported
Basic uptime monitoring
Hosting-related email support

Does not include

Content changes
Design changes
Form troubleshooting
Scheduling support
Platform training
New integrations
SEO work

Managed Website Care

$125/mo, starting at

Optional annual prepaid: $1,250 · Update time: up to 30 min/month

Includes

Hosting, SSL, and backups
Security and platform updates where applicable
Basic form testing when forms exist
Minor text and photo updates
Standard support

Business Care

$250/mo, starting at

Optional annual prepaid: $2,500 · Update time: up to 1 hr/month

Everything in Managed Website Care, plus

Monthly analytics summary
Basic SEO health review
Broken-link checks
Speed monitoring
Form testing
Scheduler testing when applicable
Priority support

Growth Partner

$950/mo, starting at

Optional annual prepaid: $9,500 · Update time: custom, typically 4+ hrs/month

May include

Hosting and maintenance
Website improvements
Landing-page updates
SEO content
Google Business Profile support
Performance review and conversion tracking
Lead-flow review
Article publishing
AI automation improvements
Campaign support

Exact deliverables and time allowance are defined in the customer agreement.

Updates, Support & Revisions

How Many Changes Can I Request Each Month?

Managed plans include a set amount of website-update time each month. Update allowances are based on time spent rather than the number of requests, because one request may take five minutes while another may take an hour.

Managed plan allowances

$0 Upfront Starter Website: up to 30 minutes per month
$0 Upfront Mini Website: up to 45 minutes per month
$0 Upfront Lead Capture Website: up to 1 hour per month
Managed Local Business Website: up to 1.5 hours per month
Managed Growth Website: up to 3 hours per month
Growth Partner: custom, typically 4 or more hours per month

Care plan allowances

Basic Hosting: no content updates
Managed Website Care: up to 30 minutes per month
Business Care: up to 1 hour per month
Growth Partner: custom, typically 4 or more hours per month

Minor updates may include

Small text edits
Updating business hours
Changing contact information
Replacing photos
Adding testimonials
Updating links

Replacing portfolio images
Minor service-description edits
Small button-label changes
Basic form testing
Basic scheduling testing

Minor updates do not include

New pages
New major sections
Redesigns
New forms
Scheduling-system setup
New integrations
E-commerce development
Advanced SEO campaigns

Blog writing
Landing-page creation
Logo design
Branding
Custom software
Major copywriting
Large data or product uploads

Good to know: Unused update time does not roll over unless the written agreement says otherwise. Routine hosting maintenance, backups, monitoring, and included platform maintenance do not ordinarily consume your content-update allowance.

Work beyond the allowance may be billed at $95–$150 per hour, quoted as a separate project, or covered by an upgraded plan.

Support: Response Time vs. Completion Time

"We got your request" and "it's done" are two different moments — here's what to expect for each.

STANDARD SUPPORT

Provided through email, a support form, or a designated support channel
Initial response: we reply as soon as we can
Minor update completion target: approximately 3–5 business days
Complex requests may require a quote and a separate timeline

PRIORITY SUPPORT

Business Care and higher plans may receive priority placement
Initial response: we reply as soon as we can
Minor-update completion target: approximately 1–3 business days when practical

EMERGENCIES & AFTER HOURS

Weekend, holiday, emergency, and after-hours work is not included unless separately arranged
Priority support does not mean guaranteed immediate or 24/7 service
Response targets are goals, not absolute service-level guarantees, unless a specific contract includes one

Revision Rounds During the Initial Build

Revision rounds during website creation are different from monthly updates after launch. Here's how a revision round works:

A revision round means

We present a design or build stage
You review it
You send one consolidated list of reasonable changes
We apply those changes within the agreed scope

A revision round does not mean

Unlimited messages or unlimited separate change lists
A complete redesign or new creative direction
New pages, features, or integrations
Changes that conflict with the approved project scope

Additional revision rounds may be billed hourly or quoted separately.

Lead Capture

How Website Leads Reach You

Plans with lead capture turn your website into an inquiry machine — here's exactly how the flow works and who's responsible for what.

The basics

Basic lead-capture plans send form submissions to your designated email addresses
Advanced storage (CRM, Google Sheets, Airtable, database) is optional and configured separately
Spam protection is configured and form delivery is tested

Your side of the deal

You are responsible for responding to leads
You are responsible for lawful handling of customer information

Honest limitations

Surette Data Systems does not guarantee lead volume or lead quality
No company can guarantee every email avoids spam filters or that an email provider never has an outage — keep an eye on your inbox and spam folder
Third-party forms, CRMs, email systems, and scheduling tools have their own privacy and retention policies

Collecting sensitive information? If sensitive health, financial, legal, or regulated information will be collected, the project requires separate review and may require specialized compliant systems.

Appointment Scheduling

Let Customers Book You Online

Online booking can be added to most plans — from a simple Book Now button to a fully embedded scheduler.

Platforms we work with

Calendly
Google Calendar appointment scheduling
Square Appointments
Acuity
BookingKoala
Shopify booking applications
Industry-specific platforms

Scheduling features may include

Book Now button
Embedded calendar
Appointment-type selection
Availability rules
Confirmation emails

Reminder emails
Reminder text messages when supported
Calendar sync
Intake questions
Appointment deposits or payments when supported

Third-party scheduling subscriptions and transaction fees may be billed separately.

Plan	Scheduling
$0 Upfront Starter Website	Not included
$0 Upfront Mini Website	Link to an existing scheduling page only
Lead Capture Website	Available as an add-on
Local Business Website	Basic scheduling included when applicable
Growth Website	Scheduling included when applicable
Premium Website	Scheduling or booking integration included when applicable
Custom Software	Custom booking workflows available

How It Works

From First Call to Launch, in 8 Steps

STEP 1

Consultation

We discuss your business goals, required pages, content, forms, scheduling, SEO, integrations, and preferred pricing path.

STEP 2

Proposal & Agreement

We confirm the plan, price, scope, timeline, payment terms, included revisions, support terms, and any third-party fees.

STEP 3

Onboarding

You provide business info, contact details, hours, service descriptions, logo, brand colors, photos, testimonials, social links, domain access, and any needed account access or policy text.

STEP 4

Design & Build

We create the initial website according to the agreed scope.

STEP 5

Your Review

You review the website and submit a consolidated revision list.

STEP 6

Final Approval

You approve the final website.

STEP 7

Launch

We connect the domain, complete launch testing, and publish the website.

STEP 8

Care or Handoff

Managed customers enter ongoing care. One-time customers receive their agreed handoff and take over management — unless they add a care plan.

Project Timelines (Estimates, Not Promises)

Your project timeline begins after the agreement is signed, the required initial payment is received, you've provided the required content and account access, and any required third-party accounts are available.

Starter Website ~1–2 wks Mini Website ~2–3 wks Lead Capture ~2–4 wks Local Business ~3–6 wks Growth Website ~5–8 wks Premium Brand ~6–10 wks Online Store ~4–8 wks Custom Software Custom

Delays in customer content, access, approvals, or feedback may extend the timeline. We can't guarantee a launch date until the required materials and access have been received.

If Your Project Stalls on Your End

Project schedules depend on timely customer feedback, content, approvals, and access. If we don't hear back or don't receive required material:

The project timeline may move
The project may lose its reserved production slot
The project may be paused, and a new completion date assigned

Projects inactive for approximately 30 days may require a reactivation fee or an updated schedule. A typical reactivation fee is $250, depending on the amount of work required to resume the project.

The Details, in Plain Language

Everything below is the stuff most agencies bury in a contract. We'd rather you read it before you sign anything.

Who writes the website content? ("Copy help" explained)

Starter and Mini plans: You provide the initial usable text. We may correct obvious grammar, improve formatting, make light readability edits, and organize supplied content. Full copywriting is not included.

Lead Capture plan: Light rewriting and organization of supplied content may be included. Full brand messaging or long-form copywriting is separate.

Local Business plan: Basic copy assistance may include organizing your information, improving headings, refining calls to action, and light rewriting on core pages. It does not automatically include writing every page from scratch.

Growth and Premium plans: Stronger copy support may be included according to the proposal, which defines the number of pages, approximate word count, interviews required, revision rounds, and whether full copywriting is included.

Who supplies the photos and images?

Customers normally provide logo files, business photos, team photos, portfolio images, product photos, and brand assets.

We may use customer-provided images, properly licensed free stock images, or paid stock images approved by the customer.

Paid stock imagery, custom illustration, professional photography, extensive image editing, product photography, and custom video are separate unless specifically included.

You must have permission to use any supplied images, logos, testimonials, and written content.

What counts as a "page"?

A page is generally a separately designed public webpage with its own URL. Examples: Home, About, Services, Portfolio, Contact, an individual service page, or an individual location page.

Simple utility pages may be treated separately depending on scope, including: privacy policy, terms, thank-you page, system-generated account page, third-party booking screen, and a basic 404 page.

Custom legal pages, custom thank-you pages, landing pages, and highly designed utility pages may count toward the page total or be quoted separately.

What "basic SEO" and "local SEO" actually mean

Basic SEO setup may include: page titles, meta descriptions, heading structure, search-friendly URLs, mobile responsiveness, image alternative text where appropriate, basic indexing setup, sitemap submission where applicable, analytics connection when included, and Search Console connection when included.

Local SEO setup may include: local keyword structure, service and location terminology, local-business schema where applicable, name/address/phone consistency, Google Business Profile guidance, service-area page structure, and basic local metadata.

Important: SEO setup does not guarantee a particular ranking, first-page placement, a specific amount of traffic, a specific number of calls or leads, or a specific amount of revenue. Ongoing SEO campaigns, link building, article publishing, competitor campaigns, and continued ranking work require a separate growth plan or proposal.

Accessibility — what we do and don't promise

Websites are built using reasonable usability and accessibility best practices, such as readable text, keyboard-aware structure where practical, appropriate headings, alternative text where appropriate, adequate contrast, mobile responsiveness, and clear navigation.

We do not promise guaranteed ADA compliance, legal compliance, certification, or immunity from claims. Formal accessibility audits, specialist remediation, legal review, ongoing monitoring, and certification are separate services unless specifically included.

Privacy policies and legal pages

Surette Data Systems is not a law firm. We may add customer-supplied legal text, add a basic policy template, connect a third-party policy generator, or build policy pages from approved content.

You remain responsible for reviewing privacy policies, terms, refund policies, shipping policies, cookie disclosures, industry-specific disclosures, and legal compliance. Generic templates are not legal advice — we recommend professional legal review when appropriate.

Upgrades and downgrades

You may upgrade during the initial term — upgrade pricing and any prorated amount are confirmed before work begins
Major upgrade work may require an updated agreement

Downgrades generally take effect after the initial 12-month term
Downgrading may remove update time, support, forms, integrations, SEO services, or other managed features
Third-party subscriptions may have separate cancellation terms

Ownership & Handoff

What You Own, What We Keep, and How Handoff Works

Ownership questions shouldn't be a surprise at the end of a project. Here's the breakdown up front.

After all required payments, you own

Your logo
Photos you provided
Text you provided
Your business information
Custom content purchased from Surette Data Systems
The completed website design created specifically for your business
The right to continue using the completed website

Surette Data Systems retains ownership of

Reusable templates
Internal development systems
Code libraries and frameworks
General components used across projects
Internal tools
Proprietary business processes
Pre-existing intellectual property

You receive the right to use these reusable components as part of your completed website — but not the right to resell or redistribute them.

Third-party items stay under their original licenses, including themes, plugins, fonts, stock images, software platforms, scheduling services, CRM tools, e-commerce tools, and AI services. Because of that, we can't promise every feature can be transferred unchanged to every hosting provider or platform.

Your Domain and Accounts Should Belong to You

Whenever practical, your domain name, business email, scheduling platform, analytics account, and other customer-specific services should be registered in your name and account. Surette Data Systems is invited as an administrator or collaborator when access is needed.

This helps ensure that:

You remain the legal owner of the domain
Billing remains transparent
Handoff is easier
Access is not dependent on a single agency account

If Surette Data Systems temporarily registers or manages a domain on your behalf, ownership and transfer terms are documented. Domain registration and renewal fees may be billed separately. Business email hosting is separate from website hosting — Google Workspace, Microsoft 365, and other email-provider fees may be billed separately.

A basic handoff may include

Admin login information
CMS or editor access
Hosting information when applicable
Domain information
DNS information
List of connected services

Analytics access
Search Console access
Renewal information
Basic editing instructions
Backup or export where technically available
Launch checklist

A basic handoff does not automatically include

Rebuilding the site on another platform
Migrating it to a new host
Configuring a new server
Replacing paid tools
Recreating non-transferable features
Training an outside developer
Troubleshooting another provider
Ongoing support

Those services may be billed separately.

Add-On Services

Grow Your Website as Your Business Grows

Every add-on below can be attached to a managed plan or a one-time build. Prices are starting ranges — final pricing is confirmed in your proposal.

Pages & landing pages

Extra website page: $250–$500 per page
Extra landing page: $500–$1,500

Forms & lead handling

Contact form setup: $500+
Quote-request form: $750+
Customer confirmation email: $250+
Multiple lead recipients: $150+
Google Sheets or Airtable lead storage: $500+
CRM routing: $750–$2,500
SMS lead notifications: $500+ plus messaging fees

Scheduling & booking

Basic scheduling setup: $500–$1,500
Advanced booking workflow: $1,500–$3,500+
Paid appointment setup: $750–$2,500
Multi-provider scheduling: $1,500–$5,000+

Content & SEO

Blog setup: $500+
Blog writing: $250–$500 per article
Local SEO setup: $750–$1,500
Google Business Profile setup: $300–$750
Copywriting: $750–$3,000+

Branding & design

Logo design: $500–$1,500
Brand kit: $1,500–$3,500

Marketing & CRM

CRM integration: $750–$2,500
Email-marketing setup: $750–$2,000
Review-request system: $500–$1,500

AI & automation

AI chatbot setup: $500–$2,500
AI chatbot management: $125+ per month
Automated intake system: $1,500+
Custom workflow automation: $2,500+

Other services

Website migration assistance: $250+ or hourly
Rush-project fee: 25%–50% additional

Frequently Asked Questions

Everything People Actually Ask Us

The $0 upfront offer

Is the $0 upfront website actually free?

There is no separate upfront website-build fee for a qualifying managed plan. The website is included as part of a required 12-month hosting, care, and support agreement.

The Starter plan is $125 per month for 12 months, or $1,250 prepaid annually.

Why do you call it $0 upfront?

You don't pay a separate design and development deposit. The website build is included in the managed service agreement.

Is hosting included?

Hosting is included in managed website plans.

Hosting is not included in one-time builds unless you purchase a hosting or care plan.

Ownership, renewal & cancellation

What happens after the first 12 months?

You may continue the managed plan, move to another care plan, upgrade, or cancel with notice and request a handoff after the account is paid in full.

Do I own the website after 12 months?

After the initial agreement is completed and paid in full, you own the completed website content and design created specifically for your business.

Ongoing hosting, updates, maintenance, support, and paid third-party tools still require an active plan or separate payment.

Do I have to keep paying after 12 months?

Only if you want Surette Data Systems to continue hosting, maintaining, updating, monitoring, or supporting the website.

You may also request a handoff and manage the website elsewhere.

Can I cancel after 12 months?

Yes. You may cancel after the initial term with at least 30 days' notice and after paying all amounts due.

What happens if I cancel early?

The remaining balance of the initial 12-month agreement may become due before a handoff or transfer is provided.

Does the plan renew automatically?

Monthly plans continue month to month after the initial term unless canceled with notice. Annual plans renew annually unless changed or canceled before renewal.

Can the price change after 12 months?

The plan may continue at the current rate or a then-current published rate after reasonable advance notice.

Building your website

How long will my website take?

Estimated timelines range from approximately 1–2 weeks for a simple starter website to 6–10 weeks or more for larger premium projects.

The timeline begins after you provide the required payment, content, approvals, and account access.

What do I need to provide?

Business information, contact details, service descriptions, logo files, photos, testimonials, social links, domain access, and other required account access.

Who writes the website content?

Starter plans generally use customer-supplied content with light editing. Higher plans may include more copy assistance.

Full copywriting must be specifically included in the proposal.

Who provides the photos?

You normally supply business and portfolio photos. Stock images, custom photography, extensive editing, and custom graphics may cost extra.

How many revisions are included?

Starter and Mini plans include one consolidated revision round. Lead Capture and Local Business plans include two. Growth and Premium plans generally include two to three, depending on scope.

What is a revision round?

A revision round is one consolidated list of reasonable changes submitted after reviewing a project stage. It is not unlimited separate requests or a complete redesign.

What happens if I stop responding during the project?

The project timeline may move or the project may be paused. Long inactive periods may require rescheduling or a reactivation fee.

Updates & support

How many changes can I request each month?

Monthly allowances are based on time:

Starter: 30 minutes
Mini: 45 minutes
Lead Capture: 1 hour
Local Business: 1.5 hours
Growth: 3 hours

Additional work may be billed separately.

Do unused update minutes roll over?

No, unless the written agreement specifically says otherwise.

Do backups and maintenance use my update minutes?

Routine included hosting maintenance, backups, monitoring, and platform maintenance normally do not consume content-update minutes.

How quickly are update requests completed?

Standard minor updates are normally completed in approximately 3–5 business days. Priority plans may receive faster handling. Complex requests require a separate estimate.

Forms, leads & scheduling

Are forms included?

Forms begin with the Lead Capture tier. Starter and Mini plans use phone links, email links, maps, social links, or an existing booking link.

How will I receive leads?

Form submissions are sent to designated email addresses. They may also be sent to multiple recipients or connected to a CRM or spreadsheet when included.

Are lead submissions stored?

The standard Lead Capture tier sends submissions by email. Permanent CRM, spreadsheet, or database storage requires configuration.

Is appointment scheduling included?

Basic scheduling is included when applicable in Local Business plans and higher. Lower plans may link to an existing booking page or add scheduling separately.

Who pays for scheduling, CRM, SMS, or email tools?

Third-party subscriptions and usage fees may be billed separately.

SEO, accessibility & legal

Does SEO guarantee that I will rank on Google?

No. SEO setup improves the website's foundation but does not guarantee rankings, traffic, leads, or sales.

Is the website ADA compliant?

Websites are built using reasonable accessibility best practices. Formal accessibility audits, certification, remediation, monitoring, and legal compliance services are separate.

Are privacy policies included?

Surette Data Systems may add supplied legal text, a basic template, or a third-party policy tool. You are responsible for legal accuracy and should obtain professional advice when necessary.

One-time builds & billing

Does a one-time website mean I will never have another expense?

No. You may still pay for hosting, domain renewal, email hosting, third-party software, premium tools, maintenance, and future updates.

Can I use my own domain?

Yes. An existing domain may be connected, or a new domain may be registered. The domain should normally be owned by you.

Is business email included?

Business email hosting is separate unless specifically included. We can help connect Google Workspace, Microsoft 365, or another provider.

Do one-time builds include monthly changes?

No. One-time builds include a limited launch-support period and handoff. Ongoing changes require a care plan, hourly support, or a new project quote.

What happens if a payment fails?

We may pause work or service while the account is unpaid. Continued nonpayment may result in website suspension according to the service agreement.

What is a post-launch bug fix?

It is a correction to something included in the agreed scope that is not functioning properly. New features, content changes, redesigns, and third-party issues are not bug fixes.

Can I upgrade later?

Yes. You can upgrade to forms, scheduling, local SEO, e-commerce, AI tools, automation, or custom software.

Two Clear Ways to Launch. Zero Guesswork.

Surette Data Systems gives small businesses two clear ways to launch a professional website. Choose a managed website plan if you want us to handle hosting, maintenance, updates, and support. Choose a one-time website build if you prefer to pay upfront, own the completed website, and manage it yourself. Either way, you can add lead capture, appointment scheduling, local SEO, e-commerce, AI tools, and custom business automation as your company grows.

Schedule a Free Consultation Request a Quote Talk Through My Options

Southwest Florida · Call or text (239) 404-8505 · info@SuretteSystems.com